FAQ'S

1. Where do you ship?

We currently ship to UK addresses only. We do not currently offer international shipping.

2. How long does delivery take?

Our estimated delivery time is 4–7 business days:

Handling/Processing: 1–2 business days
Transit Time: 3–5 business days

Delivery times may vary during holidays, peak seasons, or due to circumstances outside our control.

3. Is shipping free?

Yes. Standard shipping is free for eligible orders within the United Kingdom.

4. Which shipping carriers do you use?

Depending on the order and delivery location, we may use reputable carriers such as DHL, FedEx, or other suitable delivery services.

5. Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be provided where tracking is available. Please allow some time for the tracking information to become active after dispatch.

6. What payment methods do you accept?

Available payment methods are displayed at checkout and may include credit cards, debit cards, and other supported electronic payment methods.

7. Can I cancel my order?

Yes. Please contact us within 24 hours of placing your order if you need to cancel it.

After 24 hours, your order may have entered processing or shipping, so cancellation may no longer be possible. If the order has already been shipped, please refer to our Return & Refund Policy.

8. Can I modify my order?

Please contact us within 24 hours of placing your order if you need to request a modification. We will make reasonable efforts to accommodate your request before processing begins.

9. What is your return period?

We offer a 30-Day Money Back Return Policy for eligible products.

The 30-day period begins from the date your order is delivered.

10. What condition must an item be in to qualify for a return?

Returned items must be new, unused, and in their original condition, with original packaging and accessories where applicable.

11. Do you offer exchanges?

No. We do not offer exchanges.

If you need a different product, size, colour, or variation, you may return the eligible item and place a new order.

12. Is there a return fee?

No. The return fee is £0 for eligible returns covered by our return policy.

We also do not charge a restocking fee.

13. How long does a refund take?

After we receive and inspect the returned item, an eligible refund will be processed within 5 business days.

The refund will be sent to the original payment method used for the purchase. Your bank or payment provider may require additional processing time.

14. What should I do if I haven't received my order?

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

Email: Support@sdkglobalventures.com
Phone: +44 7473952824

15. What if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide your order number along with relevant details or photographs where appropriate. We will review the issue and provide the appropriate resolution.