Shipping policy
At SDK GLOBAL VENTURES LTD, we aim to provide a reliable and straightforward delivery experience for all customers within the United Kingdom.
1. Shipping Area
We currently ship to UK addresses only.
Delivery Country: United Kingdom
Currency: GBP (£ / Pounds Sterling)
Shipping Cost: Free
We do not currently offer international shipping outside the United Kingdom.
2. Processing & Delivery Times
Orders are generally processed and dispatched according to the following schedule:
- Handling / Processing Time: 1–2 business days
- Transit / Shipping Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, public holidays, and other circumstances outside our reasonable control.
3. Shipping Carriers
Depending on the order and delivery location, we may use established shipping carriers such as:
- DHL
- FedEx
- Other reputable delivery services where appropriate
The carrier used may vary depending on the product, destination, and shipping requirements.
4. Order Tracking
Once your order has been dispatched, we will provide tracking information where tracking is available.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
You can use the tracking information provided to follow the progress of your delivery.
If you have not received your order within the expected delivery timeframe, please contact our customer support team so we can review the shipment.
5. Customer Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM
Email: Support@sdkglobalventures.com
Phone: +44 7473952824
Our support team is closed on weekends and applicable public holidays.
6. Payment Methods
We accept available payment methods displayed at checkout, which may include:
- Credit cards
- Debit cards
- Other supported electronic payment methods displayed on our checkout
Payment must be successfully authorized before an order can be processed.
7. Taxes
Applicable UK sales tax/VAT is included in the displayed product price where required.
The final amount payable will be clearly shown at checkout before the order is submitted.
8. Order Cancellation or Modification
If you need to cancel or modify an order, please contact us within 24 hours of placing your order.
We will make reasonable efforts to accommodate cancellation or modification requests received within this timeframe.
After 24 hours, the order may have already entered processing or shipping, and cancellation or modification may no longer be possible.
If the order has already been processed or dispatched, please refer to our Return & Refund Policy for applicable return options.
9. Holidays & Peak Seasons
During public holidays, promotional periods, sales events, and peak shopping seasons, order processing or carrier transit times may occasionally take longer than the standard estimated timeframe.
We recommend placing orders in advance when delivery is time-sensitive.
We will provide tracking information when available so customers can monitor their shipment.
10. Delivery Address Restrictions
For delivery and carrier-service reasons, we currently do not ship to P.O. Boxes or military addresses.
Please provide a valid UK residential or business delivery address at checkout.
If an order is submitted with an unsupported delivery address, we may contact you to request an alternative eligible address.
11. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
Email: Support@sdkglobalventures.com
Phone: +44 7473952824
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
We will review the available tracking and shipping information and assist you accordingly.
12. Contact Information
SDK GLOBAL VENTURES LTD
Company Number: 17431864
Address:
Office 1717, 85 Dunstall Hill Wolverhampton, WV6 0SR United Kingdom
Website: sdkglobalventures.com
Email: Support@sdkglobalventures.com
Phone: +44 7473952824
Support Hours: 9:00 AM – 5:00 PM, Monday to Friday