Refund policy
At SDK GLOBAL VENTURES LTD, we want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-Day Money Back Return Policy, subject to the terms below.
1. 30-Day Money Back Guarantee
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return:
- The item must be new and unused.
- The item must be in its original condition.
- Original packaging and accessories should be included where applicable.
- The return request must be submitted within 30 days of delivery.
- The item must not have been damaged, altered, or used after delivery.
We do not offer exchanges. If you require a different product, size, colour, or variation, you may return the eligible item and place a new order.
2. Order Cancellation
If you wish to cancel your order, please contact us within 24 hours of placing the order.
We will make every reasonable effort to cancel the order before it enters our processing or shipping process.
After 24 hours, your order may have already entered processing or been dispatched, and cancellation may no longer be possible.
If your order has already been processed or shipped, you may request a return in accordance with our 30-Day Return & Refund Policy.
To request a cancellation, please contact:
Email: Support@sdkglobalventures.com
Phone: +44 7473952824
Support Hours: 9:00 AM – 5:00 PM, Monday to Friday
3. How to Request a Return
To request a return, please contact our customer support team with your order number and the email address used for your purchase.
Our support team will review your request and provide the applicable return instructions.
Please contact us before sending any item back.
4. Return Cost
Return Fee: £0
We do not charge a restocking fee for eligible returns.
Restocking Fee: None
5. Return Address
Once your return request has been approved, we will provide the applicable return instructions.
SDK GLOBAL VENTURES LTD
Office 1717, 85 Dunstall Hill Wolverhampton, WV6 0SR United Kingdom
Please do not send a return before contacting our support team and receiving return instructions.
6. Refund Processing
After we receive the returned item, we will inspect its condition.
If the return meets the requirements of this policy, your refund will be processed within 5 business days after we receive the returned item.
The refund will be issued to the original payment method used for the purchase.
After we process the refund, your bank or payment provider may require additional processing time before the funds appear in your account.
7. Item Condition for Returns
Returned items must be:
- New
- Unused
- In their original condition
- Returned with original packaging and accessories where applicable
Items that have been used, damaged, altered, or returned in an unsuitable condition may not qualify for a full refund.
8. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and relevant details or photographs where appropriate. We will review the issue and provide the appropriate resolution.
9. Order Not Received
If you have not received your order, please contact us so that we can review your order and delivery information.
Email: Support@sdkglobalventures.com
Phone: +44 7473952824
Support Hours: 9:00 AM – 5:00 PM, Monday to Friday
Please include your order number when contacting us.
10. Contact Information
SDK GLOBAL VENTURES LTD
Company Number: 17431864
Address:
Office 1717, 85 Dunstall Hill Wolverhampton, WV6 0SR United Kingdom
Email: Support@sdkglobalventures.com
Phone: +44 7473952824
Support Hours: 9:00 AM – 5:00 PM, Monday to Friday